Shipping Policy

1. Introduction

Thank you for shopping at Sharkstoreeltd.co.uk. We strive to ensure that you are completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions under which you may return products and request refunds.

2. Return Eligibility

To be eligible for a return, please ensure the following:

• Timeframe: Returns must be requested within 30 days of receiving your order.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Personalised or Custom Products: Items made to order or customised to your specifications.
• Perishable Goods: Products with a limited shelf life, such as food and beverages.
• Digital Products: Software, e-books, or other digital downloads.

4. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@sharkstoreeltd.co.uk with your order number and the reason for the return. We will provide you with a Return Merchandise Authorisation (RMA) number and instructions for returning the item.
2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation.
3. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to a mistake on our part.

5. Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
• Restocking Fee: We may charge a restocking fee of up to 15% of the purchase price for returned items that are not in their original condition.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@sharkstoreeltd.co.uk with your order number and a description of the issue. We will provide instructions for returning the item and offer a replacement or refund as appropriate.

8. Order Cancellations

You may cancel your order within 14 days of receipt. To cancel an order, please contact us as soon as possible at support@sharkstoreeltd.co.uk. If the order has already been processed or shipped, you will need to follow our return procedure.

9. Legal Rights

This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013. If you believe you have a right to a return or refund outside the terms of this policy, please contact us.

10. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

SharkStoreeltd
Email: support@sharkstoreeltd.co.uk
Address: Shark Store lt, 124 City Road, London, United Kingdom, EC1V 2NX